Frequently Asked Questions

If you are a registered user, your app data is permanently synced with the AHG App and securely stored there. If you delete and reinstall the app, or switch to a new mobile device, your data will be downloaded from the AHG App once you sign in to your AHG account.

If you use the app without registration, your data is stored locally on your mobile device only. To prevent losing your data permanently if the app is accidentally deleted, or your device is lost or broken, we strongly recommend making regular system backups. Please note that lost data can only be restored from the most recent backup.

iOS users can read the official guide on how to back up and restore data.

Android users can read the official guide

Please follow these steps to update your email address in the app:

1. Open the app menu and select Account.
2. Tap the Edit button next to your email address.
3. Enter your AHG password when prompted.
4. Type your new email address and tap Save.
5. Check your new email inbox for a verification code.
6. Enter the code in the app to complete the process.

Forgot your AHG password? Use the link to reset it.

No longer have access to your old email? If you can’t access your old email to reset your password, please contact our support team at info@americanhealthgate.com

Changing your password is not possible in the AHG mobile apps. You can only change it via the AHG App. Follow the steps below:

1. Sign in to your AHG account on the AHG Health Portal.
2. Click the user icon in the top right corner and select Change Password.
3. Enter your current password and a new one, then click Change Password.

1. Open your measurement history and select the measurement you want to delete.
2. Tap the Bin icon in the top right corner of the Details screen.
3. Confirm that you want to delete the measurement.

1. Open the app menu, select Account, and then tap Delete Account.
2. To confirm, enter the PIN code displayed on the screen and tap Delete Account.

1. In the app select the Export tab
2. Select a data type
3. Select a time interval, select a PDF/XLSX format
4. Select Share to share a report to an external app or Email to share as email and click Export

According to Google the Google Fit Android API has been deprecated as of May 11, 2022 and will no longer be accessible by the end of 2024. For all AHG users who have been using the data sync with Google Fit, we recommend to first migrate their data from Google Fit to Health Connect, and then switch their AHG app data sync from Google Fit to Health Connect. Here is how to achieve this:

1. Download Health Connect app from the Google Play Store on your Android phone
2. For quick access to Health Connect app, add it to System App Bar that is open by swiping from top to down on Android devices
3. Open Health Connect app and select App permissions
4. Select Fit and choose data you want to read or write to Health Connect and tap Allow
5. open AHG app menu -> select Data Sync -> select Health Connect -> tap the Down Arrows next to the preferred data types>
6. You’ll be redirected to Health Connect’s app access screen to allow permissions for AHG app -> choose data you want to read or write and tap Allow

1. Go to the AHG App
2. On the login page, click Forgot your password?.
3. Follow the instructions to reset your password and regain access to your account.

If you created your AHG App account using Sign in with Apple and selected Hide My Email, your account is linked to an Apple relay email address instead of your personal email address. To switch your AHG App account to your real email address:

1. Open AHG App and go to Menu → Account → Sign out.
2. On the sign-in screen, make sure the current Apple relay email address is entered as login and tap Forgot password.
3. If needed, you can find and copy that email address here: iPhone Settings → Apple ID → Sign in with Apple → AHG App.
4. Open the password reset email delivered to your real inbox and create a password.
5. Sign in to AHG App using the current Apple relay email address and your new password.
6. Go to Menu → Account and tap Edit next to your current email address.
7. Enter your new password when prompted and change your account email address to your real Apple ID email address and save the changes.
8. Open iPhone Settings → Apple ID → Sign in with Apple → AHG Health and remove the saved sign-in settings.
9. Open the AHG Health app menu → Account, and tap Sign Out.
10. On the Sign In screen tap Continue with Apple.
11. When the Apple sign-in prompt appears, choose Share My Email.
12. Continue signing in.

After that, your AHG App account should be linked to your real email address instead of the Apple relay email address.

If you’re having trouble importing data, try the following steps:

1. Unpair your device from the app.
2. Forget your meter in your phone’s Bluetooth settings if it is already paired.
3. Turn on Airplane Mode on your smartphone for a few seconds to reset Bluetooth.
4. Restart the AHG app.
5. In the app, go to Devices tab and tap the + button to start Bluetooth discovery.
6. Put your medical device into pairing mode (see your device’s user manual for instructions).
7. When your device is detected by the app, configure any necessary settings and tap Add to My Devices.
8. A confirmation popup should appear once pairing is successful.
9. Take a new measurement and try importing the data again.

If these steps don’t resolve the issue, please contact us at info@americanhealthgate.com. Include your app version, the model of your medical device, your smartphone model, and its OS version.

On Android 11 and earlier, the system requires location permission to perform Bluetooth scans. Starting with Android 12, location permission is no longer required, as separate permissions are used for Bluetooth scanning and Bluetooth connection.

AHG does not collect, store, or use your location data for any purpose. For more information, please refer to the official Android documentation.

Follow these steps to pair a monitoring device with the AHG app:

1. Put your monitoring device into Bluetooth pairing mode. For many models, this can be done by taking a new measurement. If this doesn’t work, check the device’s user manual for instructions.
2. In the app, go to the Devices tab and tap the + button to start the discovery process. Keep the app open while searching.
3. When the app detects your monitor, select it, configure any necessary settings, and tap Add to My Devices.
4. Take another measurement on the monitor to sync new data with the app.

Health Connect, developed by Google, centralizes health and fitness data from multiple apps. With Health Connect, users can sync data collected from apps and devices like Fitbit, Oura Ring, Samsung Health, Withings, and Dexcom with their personal AHG health record.

Steps to Sync AHG Health with any app via Health Connect:

1. Download the Health Connect app from the Google Play Store
2. Open Health Connect and adjust the app permissions for data syncing
3. Activate data sync with Health Connect in the source app
4. In the AHG app, go to Menu → Data Sync → Health Connect, and select the data types to export or import

How to Import Data from My Apple Watch

1. Sync data from Apple Watch to Apple Health app
2. Sync data from Apple Health app to AHG Health Diary app: open AHG app menu -> select Data Sync -> select Apple Health -> tap the Down Arrows next to the preferred data types.

How to Import Data from Dexcom

For iOS users, data from Dexcom can be imported to AHG app transitively via Apple Health app:

1. Export data from the Dexcom app to Apple Health: in the Dexcom app open settings -> turn on the Use Apple Health setting
2. From the AHG app menu select Data Sync -> select Apple Health -> select Blood Glucose data type for import

For Android users, data from Dexcom can be imported to AHG app transitively via Google Health Connect app:

1. Export data from the Dexcom app to Health Connect: in the Dexcom app open settings -> turn on the Use Health Connect setting
2. From the AHG app menu select Data Sync -> select Health Connect -> select Blood Glucose data type for import

How to Sync Data between Samsung Health and AHG App

Android users can sync data between Samsung Health and AHG apps.

Supported import data types: Activity, Blood Glucose, Blood Pressure, Exercise, Heart Rate, SpO2 (Oxygen Saturation), Sleep, Water Intake, Weight.

Supported export data types: Blood Glucose, Blood Pressure, Heart Rate, Water Intake, Weight.

To sync:

1. Open your AHG app
2. Go to Menu → Data Sync → Samsung Health
3. Select the data types you want to import (down arrow) or export (up arrow)
4. Grant the necessary permissions when prompted

Please note:

• Samsung Health allows AHG App to import only the last 30 days of data
• Data sync between AHG App and Samsung Health is not supported on iOS

Workaround for iPhone users:

1. Use an Android device and sign in to the same Samsung and AHG accounts
2. Perform the sync between the apps on Android
3. The updated data will then appear in the apps on your iPhone, once data is pulled from the Samsung and AHG clouds)

How to Import Data from My Garmin Device

1. First sync your data from your Garmin device to Garmin Connect app
2. Sync data from Garmin Connect app to AHG App: open AHG app menu -> select Data Sync -> select Garmin Connect.

If you’re having trouble pairing your monitor, try the following steps:

1. Forget your meter in your phone’s Bluetooth settings if it is already paired.
2. Turn on Airplane Mode on your smartphone for a few seconds to reset Bluetooth.
3. Restart the AHG app.
4. In the app, go to Devices tab and tap the + button to start Bluetooth discovery.
5. Put your medical device into pairing mode (see your device’s user manual for instructions).
6. When your device is detected by the app, configure any necessary settings and tap Add to My Devices.
7. A confirmation popup should appear once pairing is successful.

If these steps don’t resolve the issue, please contact us at info@americanhealthgate.com Include your app version, the model of your medical device, your smartphone model, and its OS version.